FAQ

Can I change or cancel my order after I have placed it?

We are truly sorry, but unfortunately once an order is placed we are unable to cancel it. If you would like to change your order, please get in touch with us straight away through email at hello@our-girl.com

 

I am having trouble trying to place my order

If you’re having trouble placing your order or using our website, please send us an email or Instagram private message where we will be able to provide a solution straight away.

 

DO YOU OFFER FREE DELIVERY?

Yes, Yes, Yes and YES! We offer FREE First-Class UK Delivery on all our products. For more information on our delivery process, please click here.

 

Do you offer any discounts?

Yes! We work with many UK and International influencers who each have their own discount code, head over to our Instagram at @officialourgirl to make the most of our discounts! We also run regular promotions so keep an eye on our Website and Social media pages.

 

How do I become an influencer with Our Girl?

We regularly choose new influencers to work with us, if you would like to collaborate with Our Girl, please send us an email or a quick message on Instagram

 

Does Our Girl have a diversity policy?

Yes, diversity is a huge concept to us all at Our Girl! We promote diversity and inclusion in our day to day business, whether that is providing clothing for different body shapes or working with people from a variety of different backgrounds.

 

Social responsibility

At Our Girl, we want to be as socially responsible as possible. One of the ways we do this is by not using real fur in our clothing and working with different charities and trusts.