Do you offer returns or exchanges?
If for any reason you are not completely in love with your new purchase, we will be happy to accept your item for a full refund or exchange. For hygiene reasons, some items are non-returnable such as Swimwear, if this applies to your chosen item it will be stated on the product page.
How many days do I have to return an item?
For our UK customers, we offer a 14 day returns policy and for our International customers its 30 days from the day of purchase.
Follow our 3 simple steps to making a return:
- Please do your best to try on, handle and repackage the items with care. We will only accept products that are returned in their original condition. Our returns team will check that each product is unworn, undamaged and has all original tags attached.
- Please fill in our returns form that can be found inside your original parcel.
- We always recommend returning your items via a recorded service as we unfortunately can't be held responsible for any items that do not reach us.
The returns address is: OUR GIRL, , Liverpool, Merseyside, UK,
How long does a refund take?
We aim to process all returns within 5 working days of receiving the returned item back to us, you will also receive confirmation of your return via e-mail. All refunds are processed back to the original payment method.
Are returns free?
Unfortunately, we do not offer free returns at present, but this is something we are working on. In the rare event that you do receive an imperfect item, please contact us at your earliest convenience via email at firstname.lastname@example.org
I have received a faulty/incorrect item.
We are truly sorry if you have received a damaged/incorrect item from us. Please trust that all our items are quality checked multiple times, however if this is the case please send an image of your item to email@example.com and we will resolve the issue straight away.
Have you received my return?
We will send you a confirmation email receipt once your return has been refunded. If you have not heard from us in 10 days, please get in touch via our email at firstname.lastname@example.org or Instagram account.